COSWHEEL

COSWHEEL Bikes dispose actuellement de 4 entrepôts à l'étranger, respectivement aux États-Unis, en France, en Pologne et au Royaume-Uni. Les clients aux États-Unis, en Europe et au Royaume-Uni passent des commandes et celles-ci seront livrées dans un délai de 7 à 10 jours ouvrables.

Cela dépend de l'endroit où vous vous trouvez et du modèle que vous achetez. Les clients aux États-Unis, en Europe et au Royaume-Uni qui achètent des vélos électriques dans des entrepôts à l'étranger seront livrés dans un délai de 7 à 10 jours ouvrables. Les commandes des clients d’autres régions sont expédiées depuis les entrepôts de Chine. Veuillez vous référer à la politique d'expédition pour connaître le temps de transport.

Bien entendu, nous prenons en charge l’annulation de commande ainsi que les retours et échanges dans les 30 jours. Veuillez consulter la POLITIQUE DE RETOUR ET DE REMBOURSEMENT pour plus de détails.

Vous pouvez demander de l'aide au service client en ligne du site Web ou envoyer un e-mail à notre e-mail officiel service@coswheel.com

COSWHEEL operates two different websites for different purposes:

coswheel.com → B2B (dealers & distributors)
coswheelebike.com → Official retail store (direct customer support)

If you contact COSWHEEL.com, your request may need to be forwarded to the retail support team, which can cause delays.

👉 For faster support, please contact us directly via coswheelebike.com.

We respond to all customer inquiries as quickly as possible. If you haven’t received a reply:

Check your Spam/Junk folder
Your email provider may have filtered or blocked our message

If you still can’t find our reply, feel free to contact us again—we’re here to help.

This usually happens due to payment limits, not card issues.

COSWHEEL e-bikes are high-performance products, and the order amount may exceed your card’s transaction limit.

Solutions:

• Contact your bank to increase your spending limit
  
• Or contact our support team to split your order into 2–3 smaller payments
  

Once the full amount is completed, we will process and ship your order immediately.

Afterpay also determines eligibility based on your credit profile.

If you’re unable to use Afterpay, it’s likely due to approval limits.

What you can do:

Contact Afterpay for more details
Or
split your order into multiple smaller payments through our support team

Supported countries:
United States, United Kingdom, Australia, Canada

Support for orders placed outside our official website may take longer due to our service process.

If you purchased your COSWHEEL e-bike from a dealer, marketplace, or third-party website, we strongly recommend contacting the original seller first. They are responsible for providing direct customer service and after-sales support.

COSWHEEL works with authorized partners under strict service standards. All authorized sellers are required to:

Respond promptly to customer inquiries
Provide reliable after-sales support
Maintain a high level of customer satisfaction

Failure to meet these standards may result in suspension of supply and removal of authorization.

If you are unable to get support from the seller, our official team is still here to help. To assist you efficiently, please provide:

The platform/store where you made the purchase
Your order number
Your delivery address

This allows us to quickly connect you with the appropriate regional partner or escalate your case internally.

⚠️ Important Notice About Unauthorized Sellers

We have recently identified unauthorized websites offering COSWHEEL products at unusually low prices.

If a deal seems too good to be true, please proceed with caution:

The seller may not be authorized
The product may not meet official standards
Warranty and after-sales support may not be guaranteed

👉 To ensure full support and warranty coverage, we recommend purchasing directly from our official website or authorized dealers.